The Jabra Elite 7 Active Pro earbuds are a popular choice for wireless audio, offering a combination of active noise cancellation, a comfortable fit, and impressive sound quality.But they might have problems, just like any other electrical device. One common issue is that the left earbud may stop working.
Overview of the Jabra Elite 7 Active Pro Earbuds
True wireless earbuds with a number of functions, the Jabra Elite 7 Active Pro earphones include:
- Active noise cancellation (ANC)
- Hear Through technology for ambient sound awareness
- Customizable sound profiles using the Jabra Sound+ app
- Up to 7 hours of battery life with ANC on, and up to 9 hours with ANC off
- IPX7 waterproof rating for sweat and water resistance
- Secure fit with ear hooks for active use
Common Issues with the Jabra Elite 7 Active Pro Earbuds
Some of the most frequent issues with the Jabra Elite 7 Active Pro earphones are listed below:
- Problems with connectivity: The earphones might not make a good connection to your smartphone or they can stop working sometimes.
- Problems with the sound quality could include poor volume, distortion, or muffled sound.
- Battery life issues: The earbuds may not last as long as expected on a single charge.
- Issues with charging: It’s possible that the earphones won’t charge properly or that it will take some time.
Troubleshooting the Left Earbud
If you are having issues with the left earbud of your Jabra Elite 7 Active Pro earbuds, there are a few things you can try to troubleshoot the issue.
Identifying Symptoms of a Malfunctioning Left Earbud
There are a few symptoms that may indicate that the left earbud is not working properly:
- The earbud does not produce any sound
- The earbud’s sound is distorted or muted.
- The earbud establishes a connection with your device, however it periodically disconnects.
- The earbud’s battery life is significantly shorter than the right earbud
Checking for Physical Damage or Debris
One of the first things you should do is check the earbud for any physical damage or debris. Look for any cracks or dents in the housing, and check the earbud’s mesh grille for any earwax or other debris that could be blocking the sound. Try using a soft brush to carefully clean it out if you detect any debris.
Verifying Proper Connection with the Charging Case
Make sure that the left earbud is properly seated in the charging case. When you put the earbud into the case, it ought to snap into position. If the earbud is not properly seated, it may not be charging properly.
Ensuring the Left Earbud is Fully Charged
It’s possible that the left earbud is just not completely charged if it’s not working. Try placing both earbuds in the charging case and charging them for at least two hours. Once the earbuds are fully charged, try using them again.
Software-Related Solutions
If the problem with the left earbud persists, it may be due to a software issue. To solve the issue, you might attempt the following few solutions:
Changing the Jabra Elite 7 Active Pro Earbuds’ Firmware
Jabra regularly releases firmware updates for its products. Frequently, these upgrades can enhance performance and address issues. To check for firmware updates, open the Jabra Sound+ app and tap on the “Device firmware” option. Once updates are available, install them by following the on-screen instructions.
Resetting the Jabra Elite 7 Active Pro Earbuds
You might need to reset the earphones if changing the firmware isn’t able to resolve the issue. Put the earphones back in the charging case and shut the cover to reset them. After ten seconds of waiting, remove the cover.
The earbuds will reset and enter pairing mode.
Reinstalling the Jabra Sound+ App
If the problem persists, try uninstalling and reinstalling the Jabra Sound+ app. This can sometimes fix problems with the app that are causing the earbuds to malfunction.
Additional Considerations
There are a few more things you may attempt if the left earbud is still not working after you have completed all of the previous troubleshooting steps:
Checking for Bluetooth Compatibility with Your Device
Ensure that the Jabra Elite 7 Active Pro earphones are compatible with your smartphone. You can find a list of compatible devices on Jabra’s website.
Ensuring Bluetooth is Enabled on Your Device
Verify that the earphones are linked with your device and that Bluetooth is turned on for your device.
Trying the Left Earbud with a Different Device
Try linking the left earbud with another Bluetooth device if you have one handy. If the earbud functions with the second device, your original device is probably the issue, not the earbud.
Contacting Jabra Support
You can get more help from Jabra support if you’ve tried all of the previous troubleshooting methods and the left earbud is still not working.Jabra offers a variety of support options, including email, chat, and phone support.
Exploring Warranty Options and Replacement Procedures
You could be eligible for a replacement earpiece if your Jabra Elite 7 Active Pro earphones are still covered under warranty. Jabra offers a two-year warranty on its products. Enter your product serial number on the Jabra website to verify the status of your warranty.
Additional Tips:
- If you are experiencing problems with your Jabra Elite 7 Active Pro earbuds, it is always a good idea to check for the latest firmware updates. Updates to the firmware frequently address faults and enhance functionality.
- Make sure to remove the Jabra Elite 7 Active Pro earbuds from your device’s Bluetooth settings prior to resetting them.
- Try rebooting both your device and the earbuds if you are experiencing issues connecting your Jabra Elite 7 Active Pro earbuds to your device.
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If you are experiencing audio quality issues, try adjusting the sound profile in the Jabra Sound+ app.
- If you are experiencing battery life issues, make sure to turn off active noise cancellation when you are not using it.
What is the battery life of the Jabra Elite 7 Active Pro earbuds?
A: The Jabra Elite 7 Active Pro earbuds have a battery life of up to 7 hours with active noise cancellation (ANC) on, and up to 9 hours with ANC off. The charging case can provide an additional 2 charge cycles, for a total battery life of up to 28 hours.
The IPX7 waterproof rating of the Jabra Elite 7 Active Pro earbuds allows them to survive 30 minutes submerged in up to one meter of water. This makes them ideal for use in the rain or snow, or for taking with you to the gym.
How do I pair the Jabra Elite 7 Active Pro earbuds with my device?
A: To pair the Jabra Elite 7 Active Pro earbuds with your device, open the charging case and remove the earbuds. The earbuds will automatically enter pairing mode. Place the earbuds in your ears and turn on Bluetooth on your device. When the earphones are detected by your device, a pairing prompt should appear.
How do I use active noise cancellation (ANC) on the Jabra Elite 7 Active Pro earbuds?
A: To use ANC on the Jabra Elite 7 Active Pro earbuds, open the Jabra Sound+ app and tap on the ANC icon. You can also adjust the level of ANC by sliding the ANC slider up or down.
How can I make advantage of the Jabra Elite 7 Active Pro earbuds’ HearThrough technology?
A: To use HearThrough technology on the Jabra Elite 7 Active Pro earbuds, open the Jabra Sound+ app and tap on the HearThrough icon. HearThrough allows you to hear your surroundings while you are listening to music or taking calls.
How can the Jabra Elite 7 Active Pro earphones’ firmware be updated?
A: To update the firmware of the Jabra Elite 7 Active Pro earbuds, open the Jabra Sound+ app and tap on the “Device firmware” option. Install any updates that are available by following the prompts on the screen.