The Sony WH-1000XM4 is renowned for its exceptional sound quality, advanced noise-canceling capabilities, and comfortable design. However, even the most high-end gadgets can encounter issues, and one common problem faced by users is the Sony WH-1000XM4 not charging. If this sounds like you, don’t worry; we’ll explore the possible causes of the problem and offer thorough troubleshooting instructions to help you get your
premium headphones back in action.
Check the Basics: Power Source and Cable Connection
Before diving into more complex troubleshooting, it’s crucial to examine the basics. Verify that the USB wall adapter or PC is the power source for your Sony WH-1000XM4 headphones. Use the original USB-C cable that came with the headphones, as third-party cables may not provide optimal charging performance. Confirm that the cable is securely plugged into both the headphones and the power source. Unstable connections can occasionally be the cause of problems with charging.
Inspect the USB-C Port for Debris or Damage
An essential part of the Sony WH-1000XM4’s charging system is its USB-C connection. Over time, debris or dust can accumulate in the port, hindering the charging process. Examine the USB-C port carefully, then clean any dirt or debris using a tiny, soft brush or compressed air. Be cautious not to damage the port during this process, as excessive force may cause more harm than good.
Additionally, check for any signs of physical damage to the USB-C port. If the port appears bent or damaged, it’s advisable to contact Sony customer support for further assistance.
Reset the Headphones
Sometimes, electronic devices may encounter temporary glitches that can be resolved with a simple reset. To reset the Sony WH-1000XM4, follow these steps:
a. Turn off the headphones. b.Plug the headphones into a power source using the provided USB-C cable. c. While the headphones are charging, press and hold the power button and the custom button simultaneously for about 15 seconds. d. After releasing the buttons, unplug the headphones from the power supply.
Try charging the headphones once again after doing a reset to determine if the problem still exists. This process can help eliminate any minor software glitches that might be preventing proper charging.
Verify the Power Source and Adapter Compatibility
Not all USB wall adapters are created equal, and using an incompatible power source can result in charging issues. Ensure that you are using a reputable USB wall adapter with the appropriate power output for the Sony WH-1000XM4. The recommended power output is typically 5V/1.5A, and using an adapter with a different output may lead to inefficient charging or no charging at all.
Update Firmware and Software
Manufacturers often offer firmware upgrades to address bugs, enhance compatibility, and enhance performance. Examine whether firmware upgrades are available for your Sony WH-1000XM4 headphones. To update the firmware:
a. On your smartphone, download and install the Sony Headphones Connect app. b. Connect your headphones to the app. c. Install any updates that are available by following the prompts on the screen.
By fixing any software-related problems that could be impairing the charging capability, updating the firmware may be able to fix charging issues.
Why won’t my Sony WH-1000XM4 headphones charge?
Several factors could contribute to charging issues. Check the basics first, such as the power source and cable connection. Make sure the original USB-C cable and the appropriate power adaptor are being used.
If the issue persists, inspect the USB-C port for debris, consider resetting the headphones, and check for firmware updates.
What should I do if the headphones aren’t charging when connected to a power source?
Verify that the power source is operating properly and that the USB-C cable is firmly attached to the power adapter and the headphones. To rule out any problems with the charging apparatus, try a new power source and cable if the charge doesn’t continue.
Is it necessary to use the original USB-C cable that came with the Sony WH-1000XM4?
Using the original USB-C cable is strongly recommended, while it’s not technically essential.
Using the supplied cable guarantees compatibility and dependable charging, as third-party cables might not offer the best possible charging performance. How can I clean my Sony WH-1000XM4 headphones’ USB-C port?
How should my Sony WH-1000XM4 headphones’ USB-C port be cleaned?
To clean the USB-C port of any dust or debris, use compressed air or a soft brush. Avoid applying too much force as this might harm the port. Cleaning the port on a regular basis can help avoid obstruction-related charging problems.
In spite of my attempts at debugging, my Sony WH-1000XM4 headphones are still not charging. What should I do?
If all other troubleshooting methods have been tried and the headphones are still not charging, you should get in touch with Sony customer service for more help. There can be a hardware problem that has to be professionally fixed or that needs to be replaced.
Can a firmware update fix charging issues with the Sony WH-1000XM4?
Indeed, bugs in the software that might impact charging can be fixed by upgrading the firmware.
Ensure that you have the latest firmware by using the Sony Headphones Connect app on your smartphone.
I have Sony WH-1000XM4 headphones; is it okay to use a separate USB wall adaptor with them?
It’s crucial to use a reputable USB wall adapter with the recommended power output of 5V/1.5A. When an unsuitable adaptor is used, the headphones may not charge as well or may get damaged.
What is the custom button mentioned in the reset process, and where is it located?
The custom button is one of the buttons on your Sony WH-1000XM4 headphones, located on the left ear cup. During the reset process, press and hold both the power button and the custom button simultaneously for about 15 seconds.
Are there any known issues with the Sony WH-1000XM4 not charging?
While charging issues are not widespread, individual cases may occur. Keeping the headphones clean, using the original cable, and staying updated with firmware can minimize the likelihood of charging problems.
Can I continue using my Sony WH-1000XM4 headphones while they are charging?
While it’s generally safe to use the headphones while charging, it’s advisable to consult the user manual for specific guidance from Sony. Some users prefer to allow uninterrupted charging to ensure the battery reaches its full capacity.